Terms & Conditions

By using this website you agree to the terms and conditions below. Every effort is made to ensure your privacy, security and satisfaction. However, if you have any feedback or concerns please contact us on or +6463782875 or at Hedley’s Books, 150 Queen St, Masterton, NZ 5810

About Hedley’s Books

Hedleys Bookshop Ltd is a registered company (company number 9429040944944) established in 1907 and incorporated in 1956. We are also known as Hedley’s Books or Hedley’s. Our website address is https://booksonline.co.nz and https://www.hedleysbooks.co.nz

Website

We make every effort to ensure the information on this website is up to date and correct at the time it was loaded onto the website. Please contact us at if any inconsistencies are found.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We have a physical store which shares the stock inventory so if an item in our physical store is purchased and sold at the same time as an order for the item online is processed then the online item will not be available immediately or if it is difficult to source then we may need to cancel your order.. In this case, we will inform you as soon as possible.

Payments

Credit or Debit card payments: We accept Visa, Mastercard, AMEX and Diners Club Card.

Bank transfer: We accept payment via bank transfer. If we do not receive payment within 10 days your purchase will be cancelled. Our bank details are BNZ 02-0688-0017109-000 and are contained in your confirmation email when you select this payment option.

Payment on collection: If you choose to collect from our Masterton store, you can pay by cash, debit or credit card on collection.

Payment plans: We are happy to arrange a payment plan for larger purchases. Please contact us for more details. 

For your safety, all payment details are processed securely. The name that will appear on your statement will be Hedleys Bookshop Ltd. Hedleys Bookshop Ltd is a New Zealand registered company number 9429040944944 established in 1956.

Prices, currency and GST

Prices are in New Zealand dollars and include GST. Your credit card will be billed in NZD. If you are using an International credit card, please check with your credit card provider for exchange rates and applicable fees. GST must be included for all goods delivered in New Zealand.

We may change the online prices at any time. In the unlikely event a product is listed at an incorrect price, we will contact you and may cancel any order placed and refund the full amount of the price paid. 

Hedley’s Books has no control over customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see the shipping section for more information about delivery costs and delivery dates.

Returns

Returns can be made at the purchaser’s expense within 14 days of receipt. We may refuse the return of sale items. Please contact us to arrange a return, then please send your order, correctly packaged with the original order number, to:

Hedleys Books Returns
150 Queen St
Masterton
New Zealand, 5810

Cancelling orders

Once an order has been placed you are welcome to cancel or make order adjustments prior to order dispatch. Note: orders are typically dispatched the same or next day. Please contact us on 06 378 2875 to make a change.

Privacy and security

We are committed to protecting our customer’s privacy in accordance with the Privacy Act 1993. When you create an account, sign up for our mailing list or place an order we will store your details securely and use this information solely for the purpose of processing your order, sending marketing emails if you have opted in or assisting in the use of our website. 

Joining the Hedley’s Books mailing list is optional, although recommended. You can unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of an email or by contacting us. Even if you opt out of our mailing list you may still receive transactional emails related to your order or to assist you in the use of our website. 

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site. Any information automatically retrieved, such as site browsing patterns, will be used only in aggregate form (so that no individual visitors are identified). We will also store comments and reviews, if you choose to leave them.

Third parties

Hedleys Bookshop Ltd does not sell, trade or rent your personal information to others. We comply fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact us. 

From time to time we employ other companies and individuals to perform some functions on our behalf. Examples include delivering packages and processing credit card payments. Such companies and individuals may have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the Privacy Act 1993.

Contact us

Hedley’s Books
150 Queen Street
Masterton
New Zealand, 5810

+64 6 378 2875
+64 27 281 6421